How It Works

Booking and riding with TailorMade Transportation is simple, seamless, and designed to reduce stress for patients and families. Here is exactly what to expect.

Step 01

Book Your Transit

Start by clicking any "Book Now" button on our site. You will be guided through a simple, step-by-step booking form.

Choose Your Service TypeSelect from wheelchair transport, ambulatory transport, stretcher transport, or a specific appointment type like dialysis or doctor visits.

Enter Patient InformationProvide the patient name, age, contact phone, and any special needs or notes we should know about.

Set Pickup & DestinationEnter the date, time, pickup address, and destination address for your trip.

Review & SubmitConfirm all details on the review screen. When you submit, your booking info is copied to your clipboard and you are connected to call us to finalize.

Step 02

We Handle the Rest

Once your booking is confirmed, our team takes over to ensure everything goes smoothly.

Driver AssignmentWe assign a certified, background-checked driver who is trained for your specific type of transport.

Vehicle PreparationYour vehicle is prepared with the appropriate equipment — whether that is a hydraulic lift, wheelchair securement system, or stretcher accommodation.

On-Time ArrivalYour driver arrives at the scheduled pickup time, ready to provide door-to-door assistance.

Careful BoardingThe driver assists with boarding, securing wheelchairs or stretchers, and ensuring seatbelts are fastened before departure.

Step 03

Arrive with Dignity

Safe, comfortable transport to your destination, with family communication every step of the way.

Safe TransportYou travel in a clean, climate-controlled vehicle with a trained professional at the wheel. Your comfort and safety are the absolute priority.

Family UpdatesWe keep your family informed throughout the journey — confirming pickup, providing progress updates, and notifying them of safe arrival.

Door-to-Door Drop-OffAt your destination, the driver assists you from the vehicle to the entrance, ensuring you are safely inside before departing.

Return TripIf you need a return trip, we can wait during your appointment or schedule a pickup at a set time to bring you home.

Before Your Ride

A few simple preparations help ensure your transport goes smoothly.

Have Your Appointment Details Ready

Know the address, time, and any special instructions for your destination.

Arrange Assistance if Needed

If the patient needs help at the pickup location, ensure someone is available to assist.

Be Ready at the Scheduled Time

Your driver will arrive on time. Being ready helps keep the schedule on track.

Keep Our Number Handy

Save 904-485-6913 in your phone in case you need to reach us on the day of transport.

Frequently Asked Questions

Everything you need to know about booking and riding with us.

Still have questions? We are here to help.

904-485-6913